Polarion Self Service Portal

Our customer service portal is the Easiest way to track progress over support cases.

It’s rare to find an enterprise software company whose customers are thrilled with the support they receive. Polarion is one of those companies." ,Ovum

Support Levels


Standard Support

Premier Support

Premier Plus Support

Response Time
Critical Support Service
Business hours 24/5 24/7

Critical (P1)
  • 2 hours
  • 1 hour

High (P2)
  • 8 hours
  • 8 hours

Online tools
  • 24/7
  • 24/7
  • 24/7

  • English
  • English
  • English

Go-live Upgrade Support Over Weekends
  • Included

Get a Quote

Get a Quote

Get a Quote

Polarion version End-of-Life Dates

Polarion Release

Public Release Date

End-of-Life Date

Polarion 21 R1
April 20th 2021 April 30th 2023
Polarion 21 R2
September 22nd 2021 October 31st 2023
Polarion 22 R1
April 21st 2022 April 30th 2024
Polarion 22 R2
October 20th 2022 October 31st 2024
Polarion 2304
April 2023 April 30th 2025
Polarion 2310
October 2023 October 31st 2025
Polarion 2404
April 2024 April 30th 2026
Polarion 2410
October 2024 October 31st 2026

Note: Official End-of-Life date is always announced via the Software Field Bulletins (SFBs) distributed by PLM Support



An independent IT analyst | OVUM

"Polarion scored with 93% on the total Customer Sentiment scale... an area in which "Many established ALM vendors have faltered"


David Solbach | Siemens Healthcare Diagnostics Products

"Thanks to the excellent support and problem solving skills of our Polarion consultants, our migration from PVCS to Subversion was a real success."

Polarion Software Support and Maintenance Policies