Polarion Self Service Portal

Our customer service portal is the Easiest way to track progress over support cases.

It’s rare to find an enterprise software company whose customers are thrilled with the support they receive. Polarion is one of those companies." ,Ovum

Support Levels

Select

Bronze
Standard Support


Silver
Premier Support


Gold
Premier Plus Support

Response Time
Critical Support Service
Business hours 24/5 24/7

Critical (P1)
  • 2 hours
  • 1 hour

High (P2)
  • 8 hours
  • 8 hours
Services

Online tools
  • 24/7
  • 24/7
  • 24/7

Language
  • English
  • English
  • English

Customer Care Issue Management
  • Yes
  • Yes

Go-live Upgrade Support Over Weekends
  • Included

Get a Quote


Get a Quote


Get a Quote

References

Ovum-Polarion-Testimonial.jpg

An independent IT analyst | OVUM

"Polarion scored with 93% on the total Customer Sentiment scale... an area in which "Many established ALM vendors have faltered"

siemens-logo-testimonial.png

David Solbach | Siemens Healthcare Diagnostics Products

"Thanks to the excellent support and problem solving skills of our Polarion consultants, our migration from PVCS to Subversion was a real success."

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