Polarion Self Service Portal

Our customer service portal is the Easiest way to track progress over support cases.

It’s rare to find an enterprise software company whose customers are thrilled with the support they receive. Polarion is one of those companies." ,Ovum

Support Levels

Select

Bronze
Standard Support


Silver
Premier Support


Gold
Premier Plus Support

Response Time
Critical Support Service
Business hours 24/5 24/7

Critical (P1)
  • 2 hours
  • 1 hour

High (P2)
  • 8 hours
  • 8 hours
Services

Online tools
  • 24/7
  • 24/7
  • 24/7

Language
  • English
  • English
  • English

Customer Care Issue Management
  • Yes
  • Yes

Go-live Upgrade Support Over Weekends
  • Included

Get a Quote


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Get a Quote



Polarion version End-of-Life Dates


Polarion Release


Public Release Date


End-of-Life Date

Polarion 17.0
March 24th 2017 April 8th 2019
Polarion 17.1
June 21st 2017 April 8th 2019
Polarion 17.2
September 27th 2017 April 8th 2019
Polarion 17.3
December 18th 2017 April 8th 2019
Polarion 18.0
March 29th 2018 April 30th 2020
Polarion 18.1
June 28st 2018 April 30th 2020
Polarion 18.2
September 11th 2018 April 30th 2020
Polarion 18.3
December 21st 2018 April 30th 2020
Polarion 19.0
April 8th 2019 April 30th 2021
Polarion 19.1
July 16th 2019 April 30th 2021
Polarion 19.2
September 24th 2019 April 30th 2021
Polarion 19.3
December 19th 2019 April 30th 2021
Polarion 20 R1
April 2020 April 30th 2022
Polarion 20 R2
October 2020 April 30th 2022

Note: Official End-of-Life date is always announced via the Siemens Software Field Bulleting distributed by the GTAC



References

Ovum-Polarion-Testimonial.jpg

An independent IT analyst | OVUM

"Polarion scored with 93% on the total Customer Sentiment scale... an area in which "Many established ALM vendors have faltered"

siemens-logo-testimonial.png

David Solbach | Siemens Healthcare Diagnostics Products

"Thanks to the excellent support and problem solving skills of our Polarion consultants, our migration from PVCS to Subversion was a real success."

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Polarion Software Support and Maintenance Policies